Frequently Asked Questions
Which sellers participate on the Liquidation SA platform?
Liquidation SA serves as a B2B platform designed to empower retailers, manufacturers, wholesalers, distributors, and corporations to efficiently clear their excess inventory.
What kinds of products are eligible for listing on Liquidation SA
The Liquidation SA platform is designed for the liquidation of surplus inventory, encompassing a wide range of product types, such as overstock items, closeouts, customer returns, shelf pulls, and refurbished goods across numerous categories. Our system accommodates both courier and freight shipments.
How can I become a seller?
Getting started as a seller begins with the registration of a user account on the platform. Once registered, you'll find an option labeled "Apply to become a seller" in the "My Account" menu. When you click on this link, it will lead you to an application page where you'll need to complete and submit a form. This form will request essential information about your business.
When can I expect payment for items that are successfully sold?
Your payment, deducted by a 10% administration fee, will be sent to you once we have received and processed the buyer's payment, and you have successfully shipped the goods to the buyer. Additionally, we incorporate a five (5) business day buffer period after the buyer receives the goods, allowing them time for inspection. Following the expiration of this buffer period, your payment will be disbursed within 10 business days.
Which party is accountable for coordinating the shipping when a listing is sold?
If the buyer chooses the option to 'arrange their own shipping,' they will be responsible for using a third-party service to handle their shipment. Once a seller marks their order as 'ready to ship,' the buyer will receive a request to provide shipping labels, and our support team will assist in coordinating a pickup schedule with both the buyer and seller. Alternatively, if the buyer opts for Liquidation SA to handle the shipping, we will supply the seller with the necessary shipping documents once the shipment is ready, and we will collaborate to schedule a pickup.
What happens if a buyer files a dispute against me?
When a buyer raises a dispute, our support team will gather photographs and any supporting evidence provided by the buyer to conduct a thorough investigation of their claim. The Liquidation SA support staff will diligently assess the dispute and propose a resolution that will be shared with both the buyer and the seller for mutual agreement. It's important to note that buyers are required to initiate a dispute within five (5) business days of receiving their shipment. When a dispute is initiated, payment for the order will be temporarily held in escrow by Liquidation SA until the resolution process concludes, which typically takes up to one week. In the event that an agreement cannot be reached between the buyer and the seller, the matter will progress to an arbitration process administered by the American Arbitration Association.